Effective Date: 26 August 2026
These Terms and Conditions ("Terms") govern your access to and use of ENTEPLACE, a digital platform operated by EMMBAS N DANNDS PVT LTD.
By accessing, registering with, or using ENTEPLACE, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use the platform.
ENTEPLACE is a digital platform intended to connect users with participating businesses, sellers, suppliers, delivery partners and service providers.
Depending on availability in a particular location, ENTEPLACE may provide access to products and services including food, grocery, meat, pharmacy-related services, local offers, transportation or booking services, business information, deals, news, events and other local services.
The availability of a particular product or service may vary according to location, supplier, operating hours and other circumstances.
You must provide accurate information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account credentials and for all activities performed through your account.
ENTEPLACE may suspend or terminate accounts where there is reasonable evidence of fraud, misuse, unlawful activity, abuse or violation of these Terms.
Products and services displayed on ENTEPLACE may be provided by independent sellers, suppliers, restaurants, stores, drivers or other service providers.
We make reasonable efforts to display accurate product names, descriptions, prices, images and availability. However, product images may sometimes be illustrative and actual products may vary slightly.
The relevant seller or service provider may be responsible for fulfilment, quality, availability, packaging and other aspects of the supplied product or service, subject to applicable law.
Prices displayed on ENTEPLACE may change from time to time.
Applicable delivery charges, service charges, taxes and other charges, where applicable, may be displayed during the ordering or booking process.
The final amount payable will be shown before completion of the transaction, where technically applicable.
Submitting an order through ENTEPLACE constitutes a request to purchase the selected products or services.
An order may be accepted, rejected, cancelled or modified due to reasons including product availability, supplier operating hours, pricing errors, technical problems, delivery limitations or circumstances beyond reasonable control.
Where a payment has already been collected and a refund is legally or contractually applicable, the applicable refund process will be followed.
Delivery times displayed on ENTEPLACE are estimates unless expressly stated otherwise.
Delivery may be affected by traffic, weather, supplier preparation time, availability of delivery partners, incorrect addresses, customer unavailability and other circumstances beyond our reasonable control.
Customers are responsible for providing an accurate delivery address and contact information.
Cancellation availability may depend on the type of order or service and its stage of processing.
Once an order has been accepted, prepared, dispatched or otherwise processed, cancellation may not be possible.
Where cancellation is permitted, any applicable cancellation charges or refund conditions will be communicated to the user where reasonably possible.
However, nothing in this policy is intended to exclude or restrict any right, remedy or refund that cannot lawfully be excluded under applicable Indian law.
Where a product is defective, deficient, spurious, materially different from the description or specifications agreed to, or where a legally applicable refund is otherwise required, the matter may be reviewed and an appropriate remedy may be provided in accordance with applicable law and the circumstances of the transaction.
Users should report any genuine issue as soon as possible through ENTEPLACE customer support, preferably with the order number, photographs or other supporting information where applicable.
ENTEPLACE may provide online payment options through authorised third-party payment service providers.
Users agree to provide accurate payment and billing information.
ENTEPLACE does not request users to disclose their UPI PIN, ATM PIN, banking password or OTP to our staff, sellers, delivery partners or customer support personnel.
Sellers and suppliers using ENTEPLACE are expected to provide accurate information about their products and services and fulfil accepted orders in accordance with applicable requirements.
Where applicable, sellers and suppliers are responsible for maintaining necessary licences, registrations, permits and approvals required for their business and products.
Users must not:
Where ENTEPLACE allows users to submit reviews, ratings, photographs or other content, users must ensure that the submitted content is truthful, lawful and not abusive, defamatory, fraudulent or infringing of another person's rights.
ENTEPLACE may remove content that violates these Terms or applicable law.
The ENTEPLACE name, logo, website design, software, graphics, text, trademarks, service marks and other platform content are owned by or licensed to EMMBAS N DANNDS PVT LTD or their respective rights holders.
No part of the platform may be copied, reproduced, modified, distributed or used commercially without appropriate permission.
ENTEPLACE may integrate with third-party services such as payment gateways, mapping services, communication services, hosting providers and other technology providers.
The availability and operation of such services may be subject to the terms and policies of the respective third parties.
We aim to keep ENTEPLACE available and functional, but we do not guarantee that the website or any particular feature will always be available, uninterrupted, error-free or free from technical issues.
Maintenance, updates, technical failures, network problems and circumstances beyond our reasonable control may temporarily affect availability.
To the extent permitted by applicable law, ENTEPLACE and EMMBAS N DANNDS PVT LTD shall not be responsible for losses arising solely from circumstances outside our reasonable control, including internet failures, third-party service failures, traffic conditions, weather events, supplier delays or force majeure events.
Nothing in these Terms is intended to exclude liability or consumer rights that cannot legally be excluded under applicable law.
To the extent permitted by law, users agree to indemnify and hold harmless EMMBAS N DANNDS PVT LTD and ENTEPLACE from claims, losses or liabilities arising from their unlawful use of the platform, violation of these Terms, fraudulent activities or infringement of third-party rights.
Your use of ENTEPLACE is also governed by our Privacy Policy, which explains how personal information is collected, used and protected.
We may modify these Terms from time to time to reflect changes in our services, business practices or applicable laws.
Updated Terms will be published on this page with a revised effective date. Continued use of ENTEPLACE after an update may constitute acceptance of the updated Terms, subject to applicable law.
These Terms shall be governed by the applicable laws of India.
Nothing in these Terms limits any consumer right or remedy available under applicable Indian law.
For questions, complaints, order-related issues or other concerns, users may contact ENTEPLACE through the contact details published on our website.
Website: www.enteplace.com
We will make reasonable efforts to review and address complaints within the timeframes applicable to the relevant matter and law.
By accessing or using ENTEPLACE, you confirm that you have read, understood and agreed to these Terms and Conditions.